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  • Cashless welfare card system discrimination
  • By NIC WHITE
  • 19/01/2019 Make a Comment (1)
  • Contributed by: Pina ( 6 articles in 2019 )
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Mother stranded in 37C heat with her five children when cashless welfare card system crashes leaving her unable to fix her broken-down car - as thousands of others can't access cash

- Woman stranded in 37C heat after the cashless welfare card system crashed
- Dakota Rayne's card continuously declined, leaving her stranded without food
- More than 5,000 people have been unable to access any of their welfare money
- Indue, the company that administers the system apologised for inconvenience

A mother was stranded by the side of the road with her five children in 37C heat because Australia's cashless welfare card system crashed.

Dakota Rayne claimed her card was first declined when she tried to buy nappies and formula for her baby son, and then left her unable to fix her broken down car.

She was then left stranded in Kalgoorlie, a city in Western Australia located 595 km east-northeast of Perth, with no way to pay the $150 to repair her car.

Dakota Rayne claimed her card was first declined when she tried to buy nappies and formula for her baby son, and then left her unable to fix her broken down car The mother was then left stranded in Kalgoorlie, a city in Western Australia located 595 km east-northeast of Perth, with no way to pay the $150 to repair her car.


'So now I'm stuck with 5 kids in 37℃ no cash no card to work, I've had it being held prisoners to this card being made to feel like second class citizens,' Ms Rayne said.

Ms Ryane is one of more than 5,000 people who were unable to access any of their welfare money when the system went down on Tuesday.

Indue, which administers the system on a government contract, confirmed the outage and apologised for any inconvenience.

The company said the 'temporary disruption' began about 7pm AEDT and lasted until early the next morning.

'The company immediately implemented its investigation and remediation processes, and services were fully restored early the following morning,' it said.

'The company is continuing to closely monitor the service.'

However, numerous welfare recipients in areas trialling the cashless cards claimed they continued having problems for days aftwerwards.

Peter Carey was one of thousands who were unable to access his Indue online account and money.

The mother was then left stranded in Kalgoorlie, a city in Western Australia located 595 km east-northeast of Perth, with no way to pay the $150 to repair her car

'Just tried to login into my indue online account and still no joy this morning. Looks like another wasted morning on the phone trying to get help,' he posted to Facebook.

Lee Grubb Whitchurch also had his card decline while ordering dinner one evening, but had it work the next day.

The following day, Mr Whitchurch went to buy lunch and once again the card declined despite having a balance of more than $500 on the card.

'I can still access my account online but not "MY MONEY" at point of sale in all shops,' he said.

Hundreds of reports have been made since Tuesday of app failures and point of sale transaction declines.

There have also been verified reports of Indue removing money from private accounts.

Lee Grubb Whitchurch also had his card decline while ordering dinner one evening, but had it work the next day

Kathryn Wilkes, an advocate for the elimination of the cashless welfare card said she can't believe that Indue is able to withdraw money from private accounts.

'How is it that this company has the ability to withdraw money from private accounts without the signature of the account holder?' she asked.

Facebook community The Say NO Seven revealed that Indue isn't a signatory to the ePayments Code and takes money from private bank accounts.

An anonymous person claimed they transferred money into their private account but it was removed by Indue the following day without authorisation.

Hundreds of reports have been made since Tuesday of app failures and point of sale transaction declines

Thousands of people are taking to Facebook to vent their outrage over the cashless welfare card system.

'That card must be stopped. It is totally not right, every one needs to can control their own money. Sometimes everyone needs cash to pay for everything,' one user wrote.

'If they can get away with this, then people will need to keep a seperate account for their own personal use and not let centrelink anywhere near it,' another user said.

'This inability for several thousand vulnerable people across three different areas to access their own money is a disgrace,' another commented.

'Imagine if it were happening to customers of a real bank? The outrage would be palpable nation-wide. But it's only impacting people receiving a social security payment, so it's not an issue anyone cares about.'

More:
https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Community_Affairs/CashlessDebitCard/Submissions
https://www.communityrun.org/petitions/stop-the-debit-card-trials-and-indue-from-controlling-social-security-payments
https://www.vinnies.org.au/page/Publications/National/Factsheets_and_policy_briefings/What_s_wrong_with_the_cashless_welfare_card/
https://theaimn.com/government-opposition-get-act-together-work-people-australia/
https://www.facebook.com/SAYNOSEVEN/posts/415856838809136
https://www.csmc.org.au/2017/09/dropped-like-bomb-town/

Source: https://www.dailymail.co.uk/news/article-6605945/Mother-stranded-37C-heat-cashless-welfare-card-crashes-leaving-thousands-without-cash.html

    By:Bill from Qld, Australia on January 19, 2019 @ 7:02 pm
    The cashless card or any of these abhorrent types of failed social engineering should first be tried on politicians.

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